Lehigh Valley Health Network Via Marathon Race Weekend: September 10 & 11, 2016 | Allentown, PA
Run Walk Donate Volunteers
Event Information

FAQs

Marathon, Half Marathon & Team Relay5KVia WalkFundraising
 

Getting Started

Bullet PointHow do I sign up to fundraise online?

Set up your own Personal Fundraising Webpage.  It’s a few easy steps and you can:

  • Design a personal webpage page in less than 10 minutes.
  • Add your personal story and upload pictures to make your webpage reflect why you are walking.
  • Upload your personal email address book to help you fundraise:
    • Remember to include:  Friends | Family | Holiday Card List | Sports Team Roster | Co-workers
  • Send emails to your family, friends and colleagues asking and thanking them for their donations.
  • Monitor your fundraising and team recruitment progress.

Step By Step:

  • Go to the Via Marathon Fundraising Website.
  • Click on Start Fundraising.
  • Click on the Start a Team button or Join a Team button or Join as an Individual.
  • If you are a Team Captain signing up, scroll to the bottom and type in your team name; team fundraising goal, and number of team members you are going to recruit.  Click on the Continue button.
  • From the personal information section, type in your name, address, and email information.
  • Type in a user name and password.
  • Type in a personal fundraising goal.
  • Click on the Continue button.
  • You will receive a quick confirmation.  Click on the Continue button to go to your Fundraising HQ where you can personalize your Web page, your team’s Web page, start your team recruitment, and begin your fundraising campaign.

Navigating Your Fundraising HQ

Bullet PointHow do I Login in to my Fundraising HQ?
Login to your Fundraising HQ by going to the Login Page.
Bullet PointI forgot my username and password. How do I find it?
Click on “Forgot Username and/or Password?” when you go to Login. If you are still having problems, please email Via@ViaNet.org and we’ll email it to you.
Bullet PointHow do I change my user name and password?
Login to your Fundraising HQ. From the “My To Do List” section, click on the Edit my Login/Password link.
Bullet PointHow can I see who has donated to me?
Log into your Fundraising HQ. You will then be brought to your personal Fundraising HQ where you can view your donor list and the amounts that have been donated.
Bullet PointI am a team captain, can I change the name of my team?
Login to your Fundraising HQ. From the “My To Do List” section, click on the Edit Profile link and scroll to the bottom of the form.
Bullet PointI set my fundraising goal too low on my Web site. How do I change it?
Login to your Fundraising HQ. From the “My To Do List” section, click on the Edit Profile link.

Sending Out Emails

Bullet PointHow do I send out emails through my personal Fundraising HQ?
  • From your Fundraising HQ, click on the Emails Tab along the top.
  • Use the address book or enter a quick list of email addresses.
  • Then, customize one of the existing email templates or compose a new message.
  • It’s best to send out emails through your Fundraising HQ. Not only do they automatically include a link to your Web Page, you can pull an email report later to see how people responded.
Bullet PointWhere can I see all the emails that I have sent during my fundraising campaign?
Log into your Fundraising HQ. Click on the Email tab and click on the Email History Log link. The record of emails sent will be reflected.

FAQ’s – Email Address Book FAQ’s

Bullet PointIf I imported my address book last year will I have to import my address book this year?
If you use the same Username and Password that you used last year, your address book will be retained from the previous year. Note: you can import your address book this year and the system will only import contacts that do not match ones you have previously imported or you can add them manually.
Bullet PointI do not have Gmail, Outlook, Hotmail or Yahoo. How can I import my address book?
If you have an email provider other than the ones listed, follow these instructions: Importing from a .CSV file
Bullet PointMy email provider does not have an export function, how do I put email addresses to send emails out?
You can go directly into your personal web page and add addresses manually. Simply type first name, last name, and email address for each contact.
Bullet PointThe download seems very slow is this normal?
Download times vary depending on the amount of contacts being transferred.
Bullet PointWill all of the contacts from my email provider address book transfer over?
Yes, all of your contacts will be transferred if they have a first name, last name and email address. You can choose specific people to email to once they are imported. You do not have to send your email to the entire contact list.
Bullet PointNot all of my contacts were transferred, why is that?
A contact must have a first name, last name and email address to import. If some of your contacts didn’t transfer they may be missing one of these required items.

Donations

Bullet PointDo I have to send in my donations? Can I bring them with me to the walk or race?

While you can always bring your donations to the walk or race, it is preferable that you mail them in as soon as you receive them to:

Via of the Lehigh Valley
Attn: Via Walk
336 W. Spruce Street
Bethlehem, PA 18018

Bullet PointWill the money turned in at the walk or race show up on my web page and my donation report?
Absolutely. If the corresponding donation form were filled out and submitted along with your donations at the walk or race, then you should see your fundraising efforts reflected on your web page and donation report within four weeks of the event.
Bullet PointI heard that you could enter in offline donations to your site. How do I do that?
From your Fundraising HQ, click on the Tools Tab along the top. Click on the Enter Pledge Button. The Offline Donation entry form will appear. Fill in the appropriate information and click on Submit. Your pledge is displayed as pending. "Pending" donations refer to donations that have not been yet been received and processed by Via of the Lehigh Valley. These actually show up on the donation report as pledges.
Bullet PointI’ve been entering in my offline donations and the record reads unpaid, but my credit card donations show up right away. How can I update my web page so that all donations show as paid?
Please turn in all checks received to Via of the Lehigh Valley. You can turn them in on race day or send them to Via of the Lehigh Valley, Attn: Marathon, 336 W. Spruce Street, Bethlehem, PA 18018. You will be officially credited when Via receives and processes your donations.
Bullet PointAre the credit card donations secure?
Yes, the Via Marathon Web Page is a secure Web site.

For more information, email our race director:
RaceDirector@ViaMarathon.org